Frequently Asked Questions
Everything you need to know about shopping with Browns Family Jewellers.
What shipping options do you offer for high-value items?
We provide complimentary, fully insured next-day delivery on all orders over £50. For lower-value items, we offer standard tracked shipping to ensure your purchase arrives safely.
Are your diamonds and gemstones ethically sourced?
Yes, we are committed to ethical sourcing. All our diamonds are conflict-free and comply with the Kimberley Process, ensuring our gemstones meet the highest environmental and social standards.
What is your return policy for online orders?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange, excluding bespoke or resized items.
Do you provide certificates of authenticity for luxury watches and jewelry?
Absolutely. All our high-end jewelry and pre-owned luxury watches come with a certificate of authenticity or original manufacturer paperwork, alongside a comprehensive valuation for insurance purposes.
Can I have a ring resized after purchasing?
We offer a professional resizing service for most rings. If you are unsure of the size, please contact our experts, as some intricate settings or full eternity bands may have limitations.
Do you offer flexible payment plans or financing?
Yes, we provide various interest-free credit options through our financing partners, allowing you to spread the cost of your luxury purchase over manageable monthly installments.